Game Doesn't Display

Symptoms

  • Game launches but only displays as a black or white screen OR
    Game Launches but display seems distorted

  • Audio plays as normal

Possible Fixes

  • Launch the game in config mode

    • Set the game to “Windowed” and a low resolution

    • Try to launch the game from there

    • Attempt to set the settings back to fullscreen if the game launches

  • On Mac you can try switching to OpenGL, but using the command line argument -force-glcore (instructions for using command line arguments here)

  • If your computer has both a dedicated graphics card and integrated graphics, you can try switching to integrated to fix the problem

  • Contact us so we can investigate further

Notes:

we have seen one version of this bug with a GTX980m graphics card that was only fixable by switching to Integrated Graphics.


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